Your personal information matters. At 5jlvip, we keep things transparent about what data we collect, why we collect it, and how we keep it safe. This policy explains everything clearly – no confusing legal jargon, just honest answers for our Filipino players.
Before you read the full policy, here is the short version of what we stand for.
All personal data transmitted to and from the 5jlvip platform is protected by SSL/TLS encryption. Your login details, financial information, and personal records are never sent in plain text.
5jlvip does not sell, rent, or trade your personal information to any third party for marketing purposes – full stop. Your data exists to help us run the platform and keep your account secure, nothing else.
Philippine data protection law gives you rights over your personal information. You can request access, corrections, or deletion of your data at any time by contacting the 5jlvip support team.
We only collect the personal data we actually need to operate the 5jlvip platform, verify your identity, and process your transactions. We do not collect data just because we can.
5jlvip complies with the Republic Act 10173 (Data Privacy Act of 2012) and the regulations issued by the National Privacy Commission of the Philippines. Your data rights under Philippine law are fully respected here.
In the unlikely event of a data breach that affects your personal information, 5jlvip will notify affected players and the National Privacy Commission within the timeframe required by Philippine law.
This Privacy Policy describes how 5jlvip collects, uses, stores, and protects the personal information of players who use our online gaming platform at 5jlvip.com. It covers all 5jlvip products and services, including our online casino, Tongits, Sabong, card games, slots, virtual sports, and the 5jlvip VIP Club.
This policy is written in plain English so that every Filipino player can understand exactly what happens to their data when they sign up and play with us. If there is anything here you are not comfortable with, you have every right to ask us about it before registering.
This policy should be read alongside the 5jlvip Terms and Conditions and our Responsible Gaming page, both of which contain additional information relevant to your account.
5jlvip is an online gaming platform operated for the Philippine market. For the purposes of this Privacy Policy, 5jlvip is the data controller responsible for the personal information of our registered players. Our official contact email for privacy-related matters is privacy@5jlvip.com.
We operate in compliance with Republic Act 10173, known as the Data Privacy Act of 2012, and the implementing rules and regulations issued by the National Privacy Commission (NPC) of the Philippines.
5jlvip collects the following categories of personal data when you register and use our platform:
| Category | Examples | Why We Need It |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number | Age verification, KYC compliance, account security |
| Contact Data | Email address, mobile number | Account communications, support, security alerts |
| Financial Data | GCash/Maya account name, bank account details (for withdrawals), transaction history | Processing deposits and withdrawals, AML compliance |
| Technical Data | IP address, device type, browser, session duration | Platform security, fraud prevention, performance |
| Gameplay Data | Bets placed, games played, wins and losses | Account records, responsible gaming monitoring, dispute resolution |
| Marketing Preferences | Email/SMS opt-in status, promotion history | Sending relevant offers (only with your consent) |
We do not collect sensitive personal information such as racial or ethnic origin, religious beliefs, or health data unless there is a specific legal obligation to do so.
5jlvip collects personal data through the following means:
When you register an account, complete your profile, make a deposit or withdrawal, contact our support team, or respond to a promotion, you provide data directly to 5jlvip. This is the primary way we gather information.
When you access the 5jlvip website, our systems automatically log technical data such as your IP address, browser type, device identifiers, and the pages you visit. This is standard practice for all online platforms and helps us maintain security and improve performance.
In some cases, 5jlvip may receive information about you from third parties, including identity verification providers, fraud prevention services, and payment processors. This is only done where necessary and permitted by law.
5jlvip uses your personal data for the following purposes:
Under Philippine data protection law, 5jlvip processes your personal data on the following legal grounds:
5jlvip uses cookies and similar technologies to ensure the platform functions correctly, remember your preferences, and understand how players use the site.
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your experience on 5jlvip, including your ability to log in and place bets.
5jlvip retains personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. General retention periods are as follows:
When data is no longer needed, it is securely deleted or anonymised so that it can no longer be linked back to you.
5jlvip applies a range of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction:
While we take strong measures on our end, you also play a role in keeping your account safe. Use a strong, unique password for 5jlvip and never share your login credentials with anyone.
Under Republic Act 10173, Filipino players have the following rights regarding their personal data held by 5jlvip:
Request a copy of the personal data we hold about you and information about how it is being used.
Ask us to correct any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where we no longer have a lawful basis to keep it.
Object to certain processing activities, including direct marketing communications from 5jlvip.
Receive your personal data in a structured, machine-readable format where technically feasible.
Lodge a complaint with the National Privacy Commission if you believe 5jlvip has mishandled your data.
To exercise any of these rights, contact our Data Protection Officer at privacy@5jlvip.com. We will respond within 15 business days. Note that some requests may be subject to legal limitations – for example, we cannot delete transaction records that we are legally required to retain.
5jlvip is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under 21. If we discover that an account belongs to an underage player, the account will be suspended immediately and any data held will be deleted in accordance with our retention obligations.
If you are a parent or guardian and believe a minor has registered with 5jlvip, please contact us immediately at support@5jlvip.com so we can take prompt action.
5jlvip may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or legal requirements. When we make material changes, we will notify registered players via email or a prominent notice on the platform before the changes take effect.
The "Effective date" shown at the top of this page always reflects when the current version was last updated. We encourage you to review this policy periodically so you stay informed about how 5jlvip protects your data.
If you have any questions, concerns, or requests related to this Privacy Policy or the way 5jlvip handles your personal data, please reach out to us through the following channels:
General Support:
support@5jlvip.com
Data Protection Officer:
privacy@5jlvip.com
Both addresses are monitored 24/7. We aim to acknowledge all privacy-related
requests within 5 business days and resolve them within 15 business days.
If you are not satisfied with how 5jlvip has handled your privacy concern, you have the right to raise the matter directly with the National Privacy Commission of the Philippines.